Free Problem-Solving Videos
The second behavior of great problem solvers is to Smell the Problem. Don't solve a problem behind a computer or in a conference room--get out there!
The third behavior of great problem solvers is to Embrace Your Ignorance. Don't be afraid of asking "stupid" questions--it's what you _don't_ know that stands between you and solving the problem.
The fourth behavior of great problem solvers is to Know What Problem You Are Solving. People too often assume they know the problem they're trying to solve. If it's not well-defined, you will fail.
The fifth behavior of great problem solvers is to Dig Into the Fundamentals. Understand how your system or process works, and how it controls the problem. Look at the system, read the textbooks, learn the science: dig in!
The sixth behavior of great problem solvers is that they Don't Rely on Experts. Experts know a lot of useful stuff, but it doesn't make them great problem solvers. Work closely with them and get their help, but don't rely on them!
The seventh behavior of great problem solvers is to Believe in a Simple Solution. Many people believe complex, expensive, time-consuming solutions are necessary to solve complex problems. But it's not true. Solve increasingly difficult problems to root cause, and you'll become a believer.
The eighth behavior of great problem solvers is to Make Fact Based Decisions. People often believe that the opinions, ideas, assumptions, and fallacies are all facts. As the old problem says, "trust but verify." Get good facts and you'll make progress.
The ninth behavior of great problem solvers is to Stay on Target. Don't get distracted by new problems, and don't waste your time trying to find all potential root causes. Quickly eliminate whole branches of potential problems to narrow down your options.